Privacy Policy

Last Updated: May 26, 2026

United Protective Services ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when conducting business with us. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website (https://www.united-protective.com) and our business operations.

This privacy policy is designed to comply with the Texas Data Privacy and Security Act (TDPSA), Business & Commerce Code § 521.001 et seq., and other applicable Texas privacy laws.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Contact Forms: When you submit a "Free Estimate" or "Request a Quote" form, we collect your name, email address, phone number, business name, address, and any other information you provide in your inquiry.
  • Employment Applications: If you apply for a position, we collect your resume, employment history, references, and other information necessary to evaluate your application.
  • Email Communications: When you email us directly, we retain the content of your emails and any attachments.
  • Phone Communications: If we have phone conversations with you, we may record notes about those communications and the information you provide.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • Website Usage Data: Pages visited, time spent on pages, links clicked, and the referring website.
  • Device Information: Device type, operating system, browser type, and IP address.
  • Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies to enhance your experience and analyze site performance.
  • Location Information: General geographic location based on IP address.

1.3 Information from Third Parties

We may receive information about you from:

  • Form Service Providers: We use HubSpot as our form and customer relationship management platform. HubSpot may collect additional information as described in their privacy practices.
  • Analytics Services: We use analytics tools that may collect and share information about your website activity.
  • Business Partners and Referral Sources: Information you provide when referred to us by business partners or through industry associations.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To respond to your inquiries, provide quotes, schedule consultations, and deliver security services.
  • Marketing and Communications: To send you promotional materials, newsletters, and updates about our services (with your consent where required).
  • Business Operations: To manage customer accounts, process payments, and maintain records.
  • Website Improvement: To understand how visitors use our website and improve user experience and functionality.
  • Compliance and Legal Obligations: To comply with applicable laws, respond to legal requests, and protect our legal rights.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activities and unauthorized access.
  • Analytics: To analyze trends, track the effectiveness of our marketing campaigns, and gather demographic information.

3. Definitions

3.1 Personal Information

Under Texas law, "Personal Information" means information that identifies or reasonably can be linked with a natural person or household, including:

  • Name, address, email address, phone number
  • Social Security number or other government-issued identification numbers
  • Financial account information
  • Biometric information
  • Internet activity (browsing history, IP address)
  • Geolocation data
  • Information from which personal characteristics can be inferred

3.2 Processing

Processing means any operation performed on personal information, including collection, use, storage, disclosure, or deletion.

3.3 Processing Purposes

We process your personal information for the following lawful purposes under Texas law:

  • Contractual Performance: To provide security services and respond to your inquiries
  • Legal Compliance: To comply with applicable Texas and federal laws
  • Legitimate Business Operations: To manage our business, prevent fraud, and protect security
  • Consent-Based Processing: Where you have provided explicit consent

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating our website and business operations, including:

  • HubSpot: Our customer relationship management and form platform
  • Web Hosting Providers: To maintain and serve our website
  • Analytics Providers: To understand website performance and user behavior
  • Email Marketing Providers: To send communications with your consent
  • Payment Processors: To process billing and payments

4.2 Legal Requirements

We may disclose information when required by law, such as:

  • Response to subpoenas, court orders, or other legal requests
  • Law enforcement investigations
  • Protection of our legal rights or the rights of others
  • Enforcement of our terms of service

4.3 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

4.4 Consent-Based Sharing

We may share your information with other parties when you provide explicit consent.

4.5 Aggregated Information

We may share aggregated, de-identified information that cannot be traced back to you without restriction.

4.6 Data Sales and Sharing

We do not sell personal information for monetary consideration. We do not engage in the sharing of personal information for cross-context behavioral advertising or targeted advertising purposes. If our practices change, we will provide notice and obtain consent as required by law.

5. Data Retention and Deletion

We retain your information for the following periods:

  • Contact Inquiries: For the duration of the business relationship plus a reasonable period for follow-up (typically 1-3 years).
  • Marketing Contacts: Until you unsubscribe or request deletion.
  • Employment Applications: In accordance with applicable employment laws (minimum 1 year), which supersedes TDPSA deletion requirements.
  • Service Records: For the duration of the customer relationship and as required by applicable regulations and industry standards.
  • Website Analytics: Typically retained for 12-24 months.
  • Legal/Compliance Records: As required by law or to establish, exercise, or defend legal claims.

5.1 Deletion Rights

You may request deletion of your personal information at any time by contacting us (see Section 9). We will delete your information within 45 days, except where:

  • Deletion is prohibited by law or regulation
  • The information is required to complete the transaction for which it was collected
  • The information is necessary to maintain security or detect fraud
  • The information is retained for legal, compliance, or business record purposes
  • Deletion would impair our ability to comply with legal obligations

6. Your Privacy Rights (Texas TDPSA)

As a resident of Texas or customer of United Protective Services, you have the following rights under the Texas Data Privacy and Security Act:

6.1 Right to Confirm Processing

You have the right to confirm whether we process your personal information by submitting a verifiable consumer request.

6.2 Right to Access

You have the right to request a copy of the personal information we collect about you in a portable, readily usable format. We will provide this information at no charge within 45 days of receiving your verifiable request (extendable by 45 additional days for compelling reasons).

6.3 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information we maintain about you.

6.4 Right to Deletion

You have the right to request deletion of your personal information that we have collected, subject to limited exceptions (see Section 5.1).

6.5 Right to Opt-Out of Processing

You have the right to opt out of:

  • Marketing Communications: Click the "unsubscribe" link in emails or contact us
  • Targeted Advertising: We do not engage in targeted advertising, but you may manage cookie preferences in your browser
  • Profiling: If we engage in automated decision-making or profiling for decisions that produce legal effects, you may opt out

6.6 Right to Appeal

If we deny your request, you have the right to appeal our decision. Submit your appeal to privacy@united-protective.com with "APPEAL" in the subject line.

6.7 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not:

  • Deny you goods or services
  • Charge different prices or rates
  • Provide different quality of service
  • Suggest you will receive different treatment

However, we may offer financial incentives for data collection with your affirmative consent, as permitted by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Track website usage and performance
  • Deliver targeted advertising (on third-party sites)
  • Enhance security and detect fraud

7.1 Cookie Types

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Track website usage and performance
  • Marketing Cookies: Track effectiveness of marketing campaigns
  • Third-Party Cookies: Placed by external services (e.g., social media platforms)

7.2 Cookie Management

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect website functionality.

8. Data Security and Breach Notification

8.1 Security Measures

We implement reasonable technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication protocols
  • Regular security assessments and updates
  • Employee training on data protection
  • Secure disposal procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8.2 Data Breach Notification

In the event of unauthorized access, acquisition, use, or disclosure of your unencrypted or unredacted personal information, we will notify you without unreasonable delay. Notifications will include:

  • Description of the breach
  • Types of personal information involved
  • Steps you should take to protect yourself
  • Our contact information
  • Actions we are taking to resolve the breach

Notification will be provided by email, mail, or telephone unless another method is appropriate under the circumstances. We will also notify credit reporting agencies and law enforcement as required by law.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a data access request, please contact us:

United Protective Services

  • Mailing Address:

    • United Protective Services
    • 4455 Sigma Road
    • Dallas, TX 75244

  • Phone: 214-342-5300

  • Email: privacy@united-protective.com

9.1 Verifiable Requests

To exercise your privacy rights, submit a verifiable consumer request. We will verify your identity before processing your request. Verification may require:

  • Confirmation of your name and contact information
  • Information previously provided to us
  • Additional authentication methods for sensitive requests

Methdos to submit requests:

  • Email: privacy@united-protective.com
  • Mail: United Protective Services, 4455 Sigma Road, Dallas, TX 75244
  • Phone: 214-342-5300

Response Timeline: We will respond to verified requests within 45 days of receipt. If we require additional time, we will notify you with a reason and an extension date (not to exceed 45 additional days).

9.2 Authorized Representatives

You may authorize another person to make requests on your behalf. Your authorized representative must provide:

  • Written authorization signed by you
  • Proof of their identity
  • Proof of their authority to act on your behalf

10. Service Provider Requirements

We require all service providers who have access to your personal information to:

  • Maintain appropriate safeguards for personal information
  • Use personal information only for specified business purposes
  • Comply with all applicable Texas privacy laws
  • Certify compliance with these requirements
  • Not retain, use, or disclose personal information except as necessary
  • Notify us of any unauthorized access or security incidents

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

11. Profiling and Automated Decision-Making

We may use personal information to create profiles or engage in automated decision-making for the following purposes:

  • Security Assessment: Evaluating potential security risks
  • Fraud Detection: Identifying suspicious activity
  • Service Recommendations: Suggesting relevant services based on your inquiries
  • Eligibility Determination: Assessing your eligibility for services requested

If our profiling results in a decision with legal or similarly significant effects, you have the right to opt out or request human review of that decision. Contact us for more information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

13. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly. If you are aware of a child who has provided us with personal information, please contact us immediately.

14. Accessibility

If you have difficulty accessing or understanding this Privacy Policy, please contact us using the information in Section 9, and we will make reasonable efforts to accommodate your needs.

15. Regulatory Compliance and Oversight

For questions about our privacy practices or to report concerns, you may also contact:

  • Texas Attorney General: Office of the Attorney General, Data Privacy Hotline
  • Federal Trade Commission (FTC): reportfraud.ftc.gov

16. Scope of This Policy

This Privacy Policy applies to:

  • Our website (https://www.united-protective.com)
  • Personal information collected through customer interactions
  • Communications via email, phone, or mail
  • Service delivery and support activities

This policy does not apply to:

  • Information about employees or job applicants (covered by separate employment policies)
  • Information subject to HIPAA, GLBA, or other sector-specific regulations
  • Third-party websites linked from our site

Your privacy matters to us. Thank you for trusting United Protective Services with your information.